Suport MoM

1. Automate Call Report using Google Form, Saheb to provide suggested workflow by 25th August. SJ to automate the same by 28th August

2. Develop Project QC Form by 31st August

3. Troubleshooting Document to be prepared & automated by 31st August

4. Tools & accessory issue to be automated by 31st August

5. Automated Pre-Sales CRM is installed.

1. Immediately start using Pre-Sales CRM, Pending : Will be updated by 12th Sept

2. Immediately followup on all Prateek cases incl Honda, Metalman, Airtel, PK Singh : Ongoing

3. Update all Support Team appraisals & incentive.: Traffic Light Aug 2018 is done. For Sept use new format.

4. From now onwards do 5-10min Support Review after HOD Huddle (Agenda: Yday Calls Done, Stuck, Priority for Today)

5. MIS Review:

a. Total Calls 116, pending 8

b. Avg Calls \ Day 2

c. Top Cost : Honda, NPCL, Dreamhouse, Dharamveer, Ram & Shrikant

d. TS Cost: 50k

e. Total Service Expense 72998

f. Total Service Revenue 935369